Refund Policy

We want you to feel confident working with us. This policy explains how payments, revisions, and refunds work on Arctic Web Design projects. Our goal is simple: fair outcomes on both sides, in writing, before we start.

1. Payment structure

• You pay the full package price upfront through our secure checkout — no deposits, no balance due later.
• Your payment reserves your build slot; design and build start within 1 business day of receiving your project brief.
• All prices are quoted in Canadian dollars (CAD).

2. Revision process

Every package includes structured revision rounds (two rounds on Launch and Business plans). Revisions cover design refinements within the agreed scope. Requests outside the original scope are quoted separately before any work begins — never billed as a surprise.

3. 14-day bug-fix guarantee

Every project includes a 14-day bug-fix guarantee from launch day: if anything we built doesn't work as agreed, we fix it free. This covers defects in our work — not changes in scope, third-party plugin updates, or issues caused by edits made by others after handover.

4. Cancellations & refunds

• Before design work begins: if you cancel after paying but before we've started design, we'll refund your payment minus a $25 CAD administration fee.
• After design work has begun: payments are non-refundable, as they cover completed design and development time.
• After launch: because websites are custom digital goods delivered to your ownership, launched projects are not eligible for refunds — but the 14-day bug-fix guarantee still applies in full.

5. How refunds are issued

Approved refunds are issued to the original payment method within 10 business days. We'll confirm by email once processed.

6. Disputes

If you're unhappy at any stage, talk to us first — most issues are resolved with a conversation. Email info@arcticwebdesign.ca and we'll work toward a fair resolution. This policy is governed by the laws of Ontario, Canada.